Shipping policy
Shipping Policy
Thank you for visiting and shopping at Lamont Mercantile, LLC. The following terms and conditions constitute our Shipping Policy.
Shipment Processing Time
- All orders are processed within 3-5 business days.
- Orders are not shipped or delivered on Sundays or USPS holidays.
- Processing time is completely separate from transit time. If we experience a high volume of orders, shipments may be delayed by a few days.
Real-Time Shipping Rates
Shipping charges for your order are calculated live at checkout using real-time USPS rates.
- Rates are determined dynamically by USPS based on your delivery address, the total weight of your order, and your selected shipping service.
- To see the exact shipping cost, simply add your items to the cart and input your shipping address during checkout.
Available USPS Shipping Methods
Estimated delivery windows begin after the package has been processed and handed over to USPS.
| USPS Shipping Method | Estimated Delivery Time |
|---|---|
| USPS Ground Advantage | [2–5 business days] |
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email containing your USPS tracking number once your order has shipped. Your tracking status will typically update and become active within 24 hours.
Delivery Issues and Missing Packages
- Unsuccessful Delivery: If a package is returned to us by USPS due to an incorrect or incomplete address provided by the customer, you will be responsible for the shipping costs to reship the item.
- Marked Delivered But Missing: If your USPS tracking shows "Delivered" but you cannot locate it, please check with neighbors, your local mail carrier, or your local post office branch before contacting us.
- Lost or Damaged Items: If your package arrives damaged or is lost in transit by USPS, please contact us at info@LamontMercantile.com within 30 days so we can help file a claim.